About us

prodeq.club is the flagship product of PRODEQ ERA ARENA PRIVATE LIMITED. prodeq.club is a most innovative and engaging and fastest-growing skill rummy game in India.

prodeq.club is one of the largest rummy brands and also India’s Most Trusted Rummy Site. Offering exciting rummy variants, prodeq.club is designed to thrill and entertain our community of players and is known for offering the biggest tournaments and prizes in the industry.

Trusted by Millions of players, prodeq.club is committed to providing its players with a safe and secure gaming experience. This popular game of skill is legal to play and has been expressly validated by the Hon’ble Supreme Court of India. We take pride in complying with all government regulations and operate as an industry-leading Responsible Gaming platform with a code of conduct.

prodeq.club encourages its players to play rummy games responsibly. Our ethos is dedicated to reducing excessive gaming risks via awareness and innovation. We take proactive measures to ensure that each and every player on our platform has a positive, entertaining, and responsible gaming experience.

Terms & Conditions

• 1. Introduction

• 1.1 - These user terms & conditions (the "Agreement"), which includes those terms and conditions expressly set out below and those incorporated by reference including the terms of the Privacy Policy and the Game Rules (as defined in section 9 below) is an agreement between you (the "User", "you" and "your"), and and its licensors, subsidiaries, associates, affiliates and partners (the "Company", "us", "we" and "our") which governs your use of the products and services ("Services") provided by the Company through the www.prodeq.club website and mobile app on Android & iOS platforms (the "Platform") and associated software ("Software"). By using any of the Services you are agreeing to all the terms of this Agreement.
• 1.2 - If any of the terms of the Agreement are determined to be unlawful, invalid, void, or unenforceable for any reason, it shall not affect the validity and enforceability of the remaining terms. Any failure or delay on our part to act or exercise any right or remedy with respect to a breach of any of the terms of this Agreement by you shall not be construed as a waiver of our right to act with respect to the said breach or any prior, concurrent, subsequent or similar breaches.

• 2. Agreement

• 2.1 - You should ensure that you read, understand, and agree with all the terms and conditions contained in the Agreement, before you may use the Services. You should only use the Services if you have read and understood the Agreement and agree to abide by its terms and conditions. If you have any questions about the Agreement please contact us at [email protected]
• 2.2 - We reserve the right to amend, modify, or change any of the terms of this Agreement at any time, and it is advisable to regularly look at these terms. We shall give notice of such changes ("Notice") either by notification in the manner as the Company may deem fit or by posting the amended Agreement on the Platform. Such modifications could include changes to any of our Game Rules. If you do not agree with the terms of the amended Agreement, you may terminate your use of the Services by notifying us that you wish to terminate your Accounts. Your continued use of the Services will be deemed to constitute your acceptance of the changes to the Agreement.

• 3. Ownership

• Use of the prodeq.club (prodeq.club ) name and any of the other names or marks associated with the Platform, the Services, or the Software is strictly forbidden unless it is used with the express written permission of the Company. The Platform, the Services, and the Software, including its code, documentation, appearance, structure, and organization is an exclusive product of the Company, which retains all rights, tangible and intangible, to the prodeq.club website, the games therein, software, codes, copies, modifications, or merged parts.

• 4. Eligibility

• 4.1 - In order to use the Services, a User must register for the virtual accounts in the manner as provided in detail under Section 6 of this Agreement, and truthfully and accurately provide all mandatory information
• 4.2 - In order to participate in Practice Games (as defined in section 4.3 below), you must be at least 18 years old and competent to enter into a contract.
• 4.3 - In order to participate in Cash Games, you must satisfy the following criteria at all times:
• a). You must be at least 18 years old, and must not suffer from any disability or impairment which would prevent you from assuming the responsibilities contained in the Agreement, or from participating in the Games which are offered as part of the Services.
• b). You must be a resident of India,
• c). You must satisfy yourself that it is legal for you to participate in Cash Games in the specific jurisdiction from which you are accessing the Services.
• d). You are not a resident of any of the following states: ("Restricted Territories"):
• For all Cash Games: Assam, Nagaland, Meghalaya, Sikkim, Telangana, Tamil Nadu and Andhra Pradesh ("Restricted Territories").
• Additionally, for Rummy, the state of Gujarat shall also be a Restricted Territory, in addition to the above mentioned states, and hence you must not be a resident of Gujarat to play Rummy.
• e). You are not logging in from any of the Restricted States.:
• "Eligible Territory" for all Cash Games except Rummy is defined as the territory of India excluding the states of Assam, Nagaland, Meghalaya, Sikkim, Telangana, Tamil Nadu and Andhra Pradesh.
• For Rummy, the "Eligible Territory": is defined as the territory of India excluding the states of Assam, Nagaland, Meghalaya, Sikkim, Telangana, Tamil Nadu and Andhra Pradesh.
• For Rummy, the "Eligible Territory" is defined as the territory of India excluding the states of Assam, Nagaland, Sikkim, Tamil Nadu, Telangana, Andhra Pradesh and Gujarat.
• "Cash Games" are defined as being any games or tournaments which are part of the Services and require the User to maintain a non-zero cash balance ("Cash Balance") in their Accounts, and includes online Rummy, Fantasy Games and Rummy. Any game other than a Cash Game made available by the Company through the Platform or the Software is defined as a 'Practice Game'. All Cash Games and Practice Games shall be collectively defined as 'Games'.
• f). You must possess a valid PAN number, which will be associated with your account and which you will provide to us upon request.
• 4.4 - Users who do not fulfill the above criteria are expressly barred from participating in Cash Games, and would not be entitled to receive any prizes which they may win as a result of participation in Cash Games.
• 4.5 - You understand and accept that by viewing or using the Platform or availing of any Services, or using communication features on the Platform, you may be exposed to content posted by other Users which you may find offensive, objectionable or indecent. You may bring such content posted by other Users to our notice that you may find offensive, objectionable or indecent and we reserve the right to act upon it, at our sole discretion, as we may deem fit. The decision taken by us in this regard shall be final and binding on you.
• 4.6 - The user agrees and acknowledges that he/she can only access the game from territories that are not classified as Restricted Territories. Any access to our website or mobile application by the user from a Restricted Territory through the usage of IP or GPS masking software such as Fake GPS location, Fake GPS GO Location Spoofer etc. will amount to a breach of our terms and conditions. This will lead to permanent blacklisting, deletion of the Username and closure of Accounts and also forfeiture of the entire Cash Balance, without any prior notice to the User. Further, such actions are also a breach of applicable laws for which the User shall be solely liable to penalties (monetary and penal) under applicable laws. The Company is not responsible for the consequences on the User for illegally accessing our platforms by breaching our security protocol.
• 4.7 - You agree and acknowledge that you are not a politically exposed person.
• 4.8 - You agree and acknowledge that you have not been convicted for any crime.
• 4.9 - You agree and acknowledge that you are not on the UN Sanctions list or works for a company that is on the UN sanctions list.

• 5. Description of Services

• 5.1 - We provide valid, registered Users the opportunity to access and play Games, including without limitation online Rummy, Fantasy Games and Skill based Games. The Company provides software and IT services to enable games of skill to be played with other individuals over the internet.
• 5.2 - The Services provided by the Company are only intended to facilitate games of skill.
• 5.3 - The Company levies a charge ("Service Charge") for Cash Games from all the users participated in said cash games, which would be inclusive of Service Tax / GST as may be applicable. The Service Charge may vary from time to time and from one Cash Game to another.

• 6. Your Account

• 6.1 - Each User's account shall be deemed to be compartmentalized into two virtual accounts (collectively, the "Accounts").
• (a) All deposits made by the Users for playing any game and any Bonus Amounts received in accordance with Section 23 of this Agreement through the mechanism as set out below in Section 7.2(a) shall reside in the first virtual account ("Deposits Account") and any winnings in Cash Games, shall reside in the second virtual account ("Winnings Account").
• 6.2 - Your Accounts are to be used and accessed solely by you.
• 6.3 - You undertake that all the information provided by you at the time of opening the Accounts, or provided by you subsequently upon request by the Company, is true, complete and correct. We are not obliged to cross check or verify information provided by you and we will not take any responsibility for any outcome or consequence as a result of you providing incorrect information or concealing any relevant information from us. You further undertake to provide proof relating to any such information, including copies of documents such as your PAN card, or address and identity proof, upon request by the Company. You understand that the Company may take steps to verify any such information provided by you. Your continued use of the Services, including but not limited to your ability to make Cash Credits and Cash Withdrawals in accordance with the terms of this Agreement, is subject to the Company's continued satisfaction that all such details provided by you are true, complete and correct.
• 6.4 - You are prohibited from using the Services by means of Accounts registered in the name of any other individual.
• 6.5 - Should you attempt to open more than one Accounts, under your own name or under any other name, or should you attempt to use the Services by means of any other person's Accounts, we will be entitled to close all your Accounts and bar you from accessing or using the Services in the future without notice. The Company reserves the right to monitor any effort to establish multiple accounts; in the event the Company discovers that you have opened more than one Account per person, all additional accounts will be closed without notice and continued violation will result in the termination of any and all of your Accounts and the Company may void any associated winnings
• 6.6 - You shall not share the password to your Accounts, or any other confidential or sensitive information associated with your Accounts, with any other individual. The Company is not responsible if your Accounts are accessed by others using your password or other confidential details or information. The Company assumes your responsibility in taking appropriate steps to select and secure your passwords by recommending to have a strong password.
• 6.7 - You understand, represent and accept that your Accounts information or any related materials will not violate the rights of any third party rights or give rise to any claim that another party's rights have been or will be violated as a result of the Company's use or publication of your Accounts information. You also understand that you will not be entitled to receive any royalties for the use of your Accounts information by or through the Company.
• 6.8 - You understand and accept that your participation in a Game does not create any obligation on the Company to give you a prize. Your winning is entirely dependent on your skill as a player vis-a-vis other players in the Game.

• 7. Cash Balance in Virtual Accounts

• 7.1 - In order to participate in Cash Games, you are required to maintain a positive cash balance ("Cash Balance") in your Accounts.
• 7.2 - The Cash Balance will comprise of two components- Monies residing in your Deposits, and Winnings Account. In relation to such Cash Balance, you undertake/ understand the following:
• a). All credits/deposits to your Deposits Account ("Cash Credits") made by you must be through the third-party payment gateway(s) made available on the Platform by the Company. The Company is not responsible for authorization/denial of any such transactions, and such transactions are subject to and must be undertaken in accordance with the terms and conditions specified by such third-party payment gateways. The Company may however reverse any transaction, in which case the relevant amount would be refunded to the instrument/account which was used to perform the transaction.
• b). It is further agreed and acknowledged by the Users that all credits/deposits in the Deposits Account shall at all times be held by the Company in trust, for and on behalf of the respective Users till such amount is deducted from the Deposits Account, to enable the Users to participate and play the Cash Games.
• c). All Cash Credits must be through instruments/accounts which belong to you and are in your name.
• d). All transactions on the Platform must be conducted in Indian Rupees.
• e). Any winnings in Cash Games will be credited exclusively to the Winnings Account. Any Bonus Amount shall be credited exclusively to the Bonus Account in accordance with Section 23 of this Agreement. It is further clarified that the Bonus Amount can only be used to play the Cash Game and is not withdrawable
• f). The Users agree and acknowledge that the Company shall facilitate to collect and receive the winning amount from the other participants in the Cash game and transfer to the winner. The Company shall hold the same in the Winnings Account, in trust for and on behalf of the winner until such time as the User may decide to utilize it to play a Cash Game or withdraw the same, in accordance with the terms and conditions of this Agreement.
• g). A cash amount corresponding to the aggregate of the amounts in Accounts of all Users is maintained in an unencumbered and non-interest bearing bank account(s) by the Company at all times, separate from other funds of the Company. Such Cash Balances are available to either be played to the extent of amount lying in the Deposits Account or be withdrawn to the extent of amount lying in Winnings Account at any time by Users, subject to specific restrictions contained in the Agreement. To the extent permitted by law, the claims of Users over amounts corresponding to their Cash Balances will be given preference over all other claims.
• h). Any withdrawal of amounts from your Accounts ("Cash Withdrawal") may be carried out only in accordance with the terms of this Agreement. Cash Withdrawal can be carried out only from the Winnings Account and not Deposits Account. For clarity, any amount lying in the Deposits Account can only be used to play Cash Games, and cannot be withdrawn.
• i). User's relevant details required for the processing of payment from Prodeq rummy to the user's account will be shared with our payment partners.
• j). The Company may impose daily/per-session limits, or other types of limits, upon your ability to perform cash credits or Cash Withdrawals, in order to encourage responsible play as well as to prevent unauthorized or illegal activity. You will be informed of such limits at the time when they are imposed, and will also be informed of any change to such limits. While you may request that such limits be modified, the Company reserves the right to impose and modify such limits using its sole discretion.
• k). Cash Withdrawals may be requested by you at any time, subject to any limits which have been imposed and in accordance with the terms and conditions of this Agreement. Such Cash Withdrawal will be affected by the Company by way of bank transfer to your bank account. Your preference in this regard will be given due consideration. Please note that any Cash Withdrawal will be affected by the Company only in favour of an Indian Rupee account in your name. KYC verification is mandatory as a proof of identity for making withdrawals from your Account to your bank/wallet account. KYC verification may be done through the Platform by providing certain details: (i) photograph of a valid government ID (Aadhaar Card, Driving License, PAN Card, Voter Card, Driving License etc.); and (ii) other User details.
• l). The Cash Balance does not carry any interest. The Cash Balance is not transferable or negotiable, except to the extent as may be expressly permitted by the Agreement. Further, no Cash Withdrawal will be allowed from the Cash Balance associated with the Accounts of each User, unless the relevant User has played sufficient number of Cash Games (which may be determined solely by the Company in its discretion) subsequent to the last recorded Cash Credit.
• m). Except in the manner as provided under section 19 of this Agreement, no Cash Withdrawal would be permitted from the Deposits Account or Bonus Account. Cash Withdrawals may be permitted only from the Winnings Component, garnered by participation in the requisite number of Cash Games (as determined by the Company in its discretion). To additionally clarify, any Cash Withdrawal would be permitted exclusively from the Winnings Account. When the respective User chooses to withdraw such winnings from the Winnings Account, the Company on receipt of the request in the specified form will transfer the specified amount to the Users.
• n). Cash Credits made for participation in the Cash Games are not available for Cash Withdrawals and the same may be utilized only to gain a seat on the table or in a tournament. Thus, no Cash Withdrawal is permitted by from the Deposits Account.
• o). Accordingly, while adding money from the Cash Balance in order to gain a seat on the table or in a tournament, the non-refundable component, i.e. the amount in Deposits Account gets deducted first followed by the refundable component, i.e .the Winnings Account, to ensure the maximum possible part of the left over amount in the Cash Balance is available for refund through Cash Withdrawal.
• p). In the event that, for a period of more than 300 days, you (i) maintain a Cash Balance and (ii) fail to participate in a Cash Game, the Company, in its sole discretion, reserves the right to forfeit with the entire amount in the Deposits Account or otherwise deal with such amount as it deems fit. Further the Company shall refund the entire amount in the Winnings Account (lying more than 300 days) to your bank account available with us or in case of non-availability of your bank account details, the Company may require you to provide those details to process the refund. In case of non-submission of bank account details within scheduled time, the Company, in its sole discretion, reserves the right to forfeit the amount in the Winnings Account or otherwise deal with such amount as it deems fit. In case of forfeiture, the amount forfeited by the Company shall be considered as gross amount charged which is inclusive of Service Tax / Goods and Service Tax (GST) as may be applicable. These requirements and provisions may be modified from time to time in accordance with changes to the relevant tax and other laws.
• 7.3 a) - Your winnings in a Tourney shall be subject to internal checks (including fraud checks) as per our policies and shall be released to your Account after all checks are cleared, within a reasonable time. In case you are found to be involved in any fraudulent activity in a Tourney, the Company shall have the right to forfeit your winnings of the said Tourney. The Company retains the sole right to determine what constitutes fraudulent activity, and its decision in such matters shall be final and binding.
• 7.3 b) - The Company is obligated to deduct tax at source ("TDS") on net winnings in Cash Games in accordance with the TDS Policy.
• 7.4 - The Prize Pool is automatically split between 2, 3 or 4 players in 201 Pool Tourney or 101 Pool Tourney under certain scenarios as mentioned in the Game Rules. We reserve the right to amend, modify or change the rules for automatic splitting of the Prize Pool at any time without prior notice to the User. By registering and/or participating in any 201 Pool Tourney or 101 Pool Tourney you agree to these Rules for automatic splitting of the Prize Pool. It is clarified that, even in 101/201 pool, points rummy & tournaments formats the company's service charges is deducted from the winners winning amount prior to crediting the winnings in the user Winnings Account.
• 7.5 You acknowledge and agree that the decision of the Company in case of any dispute regarding winning & disbursement of prizes shall be final and binding on you.

• 8. Miscellaneous

• 8.1 You are prohibited from:
• a. undertaking any activity through the Services, the Platform or the Software that may be construed as money laundering (either under the Prevention of Money Laundering Act, 2002 or otherwise), including, without limitation, deliberately losing Cash Games to particular User(s), other forms of collusive or fraudulent activity designed to transfer funds to or from other individuals, or making cash credits through a credit card or similar financial instrument and attempting to make Cash Withdrawals in another form without participating in Cash Games.
• b. posting, publishing or otherwise making available to other Users through our Services, Platform or Software, any content which is obscene, defamatory, illegal, prejudicial to the Company, or is otherwise deemed offensive by the company without being illegal.
• c. undertaking any activity which may be harmful to other Users or interfere with the functioning of the Platform, the Software or the Services, including but not limited to attempting to decompile the Software, intercept communications with the Platform, attempting to mask or spoof your IP address, or uploading or spreading viruses or computer contaminants (as defined in the Information Technology Act, 2000 or such other laws as may be in force in India).
• 8.2 - Employees, directors, consultants and agents of the Company, and any of their immediate relatives, are prohibited from participating in Cash Games in any manner, except such pre- designated employees for whom limited any participation which may be required in the course of their employment for the purpose of testing under monitored environment.
• 8.3 - When putting up a profile picture, impersonating another person such as a celebrity is unlikely to be unlawful except in situations where the law specifically provides so. Some such situations entail fraudulent impersonation for deceit, copyright infringement and defamation. Hence, the choice of picture profile and its ramifications are at the player's discretion.

• 9. Game Rules

• You agree to abide by the rules and regulations of each of the Games as published and periodically updated (the "Game Rules"). You should ensure that you have read and understood the rules and regulations of the Games. These Game Rules form part of the Agreement and can be found on the 'About Games' page of the Platform. Please read them now before using the Services. We may, from time to time, make additional Game formats available as part of the Services. This Agreement will apply to any Game Rules relating to such Game formats. We will let you know about, and give you the opportunity to read, such Game Rules at the time of introducing additional Games to the Platform. We reserve the right to determine the results and winners of each of the Games in accordance with the Game Rules. By registering and/or participating in any Game or tournament you agree by these determinations. We will post lists of winners on the Platform following each Game.

• 10. Technical Issues

• 10.1 - It is clarified that, once any amounts are put in the game table to participate in a Cash Game, under no circumstance would the same be returned to the Accounts. Upon the successful completion of the Cash Game, the winnings would be transferred to the Winnings Account of the relevant winner.
• 10.2 - However, In the event of a server crash, breakdown, software defect, technical failure or any other failure attributable to the Company or otherwise, including any natural disaster or other act of god, which results in disruption to a Game, such Game shall be cancelled and the amounts put in the table to participate in the Cash Game will be refunded/returned in the Accounts. The Company will under such limited circumstances, have the sole discretion to refund the amounts put in the table by the Users for participating in the Cash Game in their respective Accounts from where such amounts have been withdrawn, and no Service Charge will be levied upon such Game. You accept that the Company is not liable to you in such cases in any manner, except to the extent hereby stated.
• 10.3 In case of any technical snag or glitch, we reserve the right to withdraw the contest (game/tourney/leaderboard) at any time without prior notice and without liability. In case of any dispute, the decision of the Company shall be final and binding on you.

• 11. Intellectual Property

• 11.1 - All rights, tangible and intangible, including copyright and other intellectual property rights, with regard to the Services, the Platform and the Software, and any content or information displayed or contained therein, belong exclusively to the Company, unless expressly provided otherwise. The Company is merely permitting the User to play Games online and not use the same for any other commercial gain, and no right of any nature whatsoever is being passed on the user by virtue of permitting him / her to play the Game. Using the Services, the Platform and the Software does not, expressly or impliedly, give you ownership of any intellectual property rights in the Services, Platform or Software or the content or information you access.
• 11.2 - While the Company retains all rights, including copyright, over any content which may be generated by Users, including but not limited to the contents of chat messages or message boards/forums ("User-generated Content"), you acknowledge that the Company is not responsible for such User-generated Content. You understand that you will be accessing such User-generated Content at your own risk, and will not hold the Company responsible for an obscene, defamatory, illegal or otherwise offensive User-generated Content which may be displayed or accessible.
• 11.3 - Our Services, Platform or Software may display content which does not belong to the Company. The Company is not responsible for such content, and this content is the sole responsibility of the person or entity that makes it available.

• 12. Breach and Consequences

• 12.1 - You acknowledge and agree that in the event you commit a breach (as may be determined by the Company in its sole discretion) of any of the terms of the Agreement, or the Company in its sole discretion determines that your continued access to the Services is prejudicial, other users or public interest, the Company may take any one or more of the following steps:
• a). Suspend or delete your Account(s),
• b). Bar you from using or accessing the Services in the future,
• c). Forfeit any Cash Balance(s) associated with your Account(s),
• d). Impose restrictions upon your ability to play certain types of Games,
• e). Report any suspicious or potentially illegal activity to legal or governmental authorities, and to entities including banks, payment gateways, processors, or other financial institutions or intermediaries.
• 12.2 - Any such actions as enumerated above which may be taken by the Company would be without prejudice to any other legal or equitable rights/remedies available to the Company.

• 13. Limitation of Liability and Indemnity

• 13.1 - The Company shall not be liable for any claim, loss, injury, or damages (direct, indirect, incidental or any other kind whatsoever) arising from or in connection with your use of the Services, the Platform or the Software.
• 13.2 - Notwithstanding anything to the contrary contained in the Agreement, you agree that our maximum aggregate liability for all your claims against us, in all circumstances other than for valid Redemption of any Cash Balance in your Accounts and technical issues explained under Clause-10 above, shall be limited to Rs. 2,000/- only.
• 13.3 - You agree to indemnify and hold harmless the Company against any claims, actions, suits, damages, penalties, or awards brought against us by any entity or individual in connection with or in respect of your use of the Services, the Platform or the Software.
• 13.4 - If you have an issue within a particular game (which shall bear a specific game ID), you are entitled to report such issue to the Company within 90 days from the date you played such game (in which you faced the issue). The Company will not entertain, act upon or follow up on complaints specifically relating to issues reported by you beyond 90 days from the date on which you played the concerned game.

• 14. Disclaimer

• 14.1 - The Company expressly disclaims all responsibility and liability for any harm resulting from:
• a). your participation in, or cancellation of, any Game,
• b). any activity or transactions with third parties whom you may have connected to through the Services, the Platform or the Software, and
• c). any User-generated Content, including any violation of intellectual property rights with respect to such User-generated Content.

• 15. Warranty

• 15.1 - The Company makes no warranty or representations about the accuracy or completeness of the content contained on the Platform, the Services or the Software. The Platform, the Services and the Software, and all content, materials, information, services, and products contained therein, including, without limitation, text, graphics, and links, are provided 'as is' and without warranties of any kind, whether express or implied.
• 15.2 - The Company disclaims all warranties, express and implied with regard to the merchantability and fitness for a particular purpose, non-infringement, freedom from computer virus etc of the Platform, the Services or the Software. The Company does not represent or warrant that the functions contained in the Platform, the Services or the Software will be uninterrupted or error-free, that defects will be corrected, or the company or the server that hosts the platform, the Services or the Software available are free of viruses or other harmful components.
• 15.3 - The Company also reserves the right to limit your use of the Services or participation in any Game, or terminate your Account, in case it determines that you have intentionally caused any malfunction or disruption of the Services. [The Company is not liable for any potential winnings from any unfinished Cash Games.]

• 16. Additional charges that may apply

• Certain additional charges may be levied upon you by the Company, or by payment gateways, banks or other intermediaries, at the time of making deposits and Cash Withdrawals. You agree to pay any such additional charges, which may vary between various banks, payment processors or other intermediaries.

• 17. Use of Services

• 17.1 - Commercial use of the Services, Platform or Software is strictly forbidden. The User is only allowed to use the Software for his/her personal entertainment. Under no circumstances shall a User be permitted to use his/her Accounts for any purpose other than for playing the Games.
• 17.2 - The User may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way. The use of external player assistance programs ("EPA Programs") or artificial intelligence, including, without limitation, 'robots' is strictly forbidden in connection with the Services, the Platform, the Software and the Games. All actions taken in relation to the Games by a User must be executed personally by the User through the user interface accessible by use of the Platform and/or the Software. You agree that PRODEQ ERA ARENA PRIVATE LIMITED may take steps to detect and prevent the use of EPA Programs, robots/ bots, or any form of artificial intelligence. Such action may include, but is not limited to, the examination of software programs running concurrently with the company's Software on the User's computer.
• 17.3 - Your continued use of the Services will be deemed to constitute your acceptance for receiving important information be it account information, promotional or any sort of notifications either by sms, e-mail or any other modes as it may deem fit.

• 18. Collusion and Fraud Prevention

• In order to ensure fair play for all users of the Services, the company has taken steps that will prevent you from colliding with other players in order to win/lose or otherwise determine the outcome of a game. By accepting the Agreement you agree that you will not play any game in partnership with or by communicating with other players to give undue benefit to you or other players. In case a player is found to be involved in such activities the Company has the right to withhold the Cash Balance in your Accounts and to cancel and close the Accounts without any communication to you. The Company retains the sole right to determine what constitutes collusive or fraudulent activity in relation to the Services, and its decision in such matters shall be final. In the event the Company finds collusion, fraud or any other unfair practices, it has the right to cancel any such Games, block the players from playing together on a table for a specific duration of time and/or refund the points/amounts involved in any such Games.

• 19. Play Responsibly

• The Company adheres to responsible gaming practices to ensure safety of customers within the system and play responsibly. The Company is committed to integrity, fairness and reliability and we always do best to prevent gaming-related problems. Limiting purchases made by its customers is one of the Play Responsibly feature of the Company.
• The Purchase Limits (PL) are set by the customers on their own. Each Customer at prodeq.club has a Daily / Monthly / Cumulative Limits to Add Cash. Customers have the flexibility to increase/decrease their purchase limits in order to control their level of involvement with the game by adhering to KYC process in place i.e. providing additional KYC documents to increase their purchase limits
• In the event the Company, in its sole discretion, determines that a user is not playing responsibly, it may close/deactivate/delete the account of such user and terminate the Services either temporarily or permanently. For clarity, the decision of the Company in this regard shall be final and binding on the users.

• 20. Refunds

• The Company can its sole discretion process refunds to you under the following circumstances:
• Erroneous/Accidental transactions - transaction amount unutilized: In case of an accidental/ erroneous cash credit or other similar event, you may request for a refund of such Cash Credit transaction ("Refund") within 2 weeks of initiating such transaction. The Company, after determining in its sole discretion whether such Refund request is genuine, and that you have the requisite corresponding Cash Balance in your Accounts, will process the Refund request within 2 weeks. Any Refund will be carried out only to the instrument which was used to carry out the corresponding Cash Credit transaction, and no requests for an alternate mode of Refund will be entertained under any circumstances.
• Fraudulent transactions - transaction amount unutilized: In case of a fraudulent cash credit that was not authorized by yourself and has been credited to another user's account who has not yet utilized the funds of such a transaction, the Company shall process the Refund request within 2 weeks after determining whether such Refund request is genuine and ascertaining that another user has the requisite corresponding Cash Balance pertaining to the fraudulent transaction.
• Fraudulent transactions - transaction amount utilized: In case of a fraudulent cash credit that was not authorized by yourself and has been credited to either your account or another user's account and the funds of such a transaction are utilized, the Company shall extend its complete cooperation to the banks and other investigating authorities and provide all required details of the user who has utilized the proceeds of the fraudulent transaction. The Company shall not process any refunds in this scenario and your sole recourse shall lie with the issuing authority of the credit instrument.

• 21. Bonus Amounts

• The Company may, from time to time, credit bonus amount ("Bonus Amount") to your bonus account ("Bonus Account") in connection with promotional offers or other schemes. Notwithstanding anything contained elsewhere in the Agreement, Bonus Amount Issued shall be processed/ fulfilled solely at the discretion of the Company, and the User has no right to a Cash Withdrawal or Refund in respect of such Bonus Amounts. Such Bonus Amount can be used only to play Cash Game. The Bonus Amount shall be issued in such form as the Company may in its sole discretion decide.

• 22. Disconnections

• 22.1 - The Company will not be liable for any network disconnections on the User's computer or any other external networks. In case of any disruption of services while a Game is in progress, the Company will cancel the Game and refund the points / cash irrespective of the status of the Game.
• 22.2 - While participating in a Cash Game, a User takes full responsibility for the risk of internet disconnection or communication interferences between their computer and the Company's servers, any lag or freezing of the game or Software, and any problems attributable to their own computer or network connection. Other than a crash of the Company's servers, the Company does not take any responsibility for any of the player's disconnections from the server.
• 22.3 - As the Company is aware that internet disconnections or other disruptions may occur, players will remain on the table and can continue to play the Game once the connection is back online, until they are eliminated.

• 23. Third Party Sites

• The Platform may provide links to third-party web sites. Third parties and third party web sites may have different privacy policies, terms and conditions and business practices than we do. Your dealings or communications with any party other than the Company are solely between you and that third party. Reference on the Site to any product, process, publication or service of any third party by trade name, domain name, trademark, trade identity, service mark, logo, and manufacturer or otherwise does not constitute or imply its endorsement or recommendation by the Company.

• 24. Governing Law

• This Agreement shall in all respects be governed and interpreted by, and construed in accordance with, the laws of India.

• 25. Jurisdiction

• All disputes, complaints, differences etc, shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

• 26. Contact us

• In case of any questions or complaints, feel free to contact us any time at [email protected]. In case of any change in your personal information, please contact Customer Service at [email protected]. If you forget your password, or suspect that your password or your Accounts has been compromised, please contact [email protected]
• Our decision on complaints shall be final and binding on you. For any grievances, you can reach out to Grievance Officer at [email protected]

• 27. Accepting the terms and conditions

• You undertake to have read and abide by the above terms and conditions.

• 28. Termination by User

• You may cease using the Services and terminate your Accounts at any time, by writing to us at [email protected] and informing us of your intention. Subject to such restrictions as may be applicable to Cash Withdrawals in accordance with the terms and conditions of this Agreement, the Company will refund the remaining amount of your Cash Balance to you at this time.

Last Update on : 30 Nov 2023

Responsible Gaming

The Company adheres to responsible gaming practices to ensure safety of customers within the system and play responsibly. The Company is committed to integrity, fairness and reliability and we always do best to prevent gaming-related problems. Limiting purchases made by its customers is one of the Play Responsibly feature of the Company.

The Purchase Limits (PL) are set by the customers on their own. Each Customer at prodeq.club has a Daily / Monthly / Cumulative Limits to Add Cash. Customers have the flexibility to increase/decrease their purchase limits in order to control their level of involvement with the game by adhering to KYC process in place i.e. providing additional KYC documents to increase their purchase limits.

In the event the Company, in its sole discretion, determines that a user is not playing responsibly, it may close/deactivate/delete the account of such user and terminate the Services either temporarily or permanently. For clarity, the decision of the Company in this regard shall be final and binding on the users.

Privacy Policy

Objective: 

The objective of this Privacy Policy is to protect the privacy of persons dealing with PRODEQ ERA ARENA PRIVATE LIMITED("prodeq.club") and to explain how we collect, use, disclose and store Information in accordance with the legal requirements and in order to mitigate operational risks. 

Overview: 

• References to "we", "our" or "us" in this Policy refer to PRODEQ ERA ARENA PRIVATE LIMITED, that is responsible for processing your personal data, as indicated in any contract for products or services you may avail from us. 
• For the purposes of this Policy, any reference to "Services" is a reference to all the products and services offered by PRODEQ ERA ARENA PRIVATE LIMITED and its subsidiaries, whether available online or offline, and any reference to "Sites" is a reference to any of the PRODEQ ERA ARENA PRIVATE LIMITED websites (including any mobile version of such websites), whether operated under the banner of PRODEQ ERA ARENA PRIVATE LIMITED or a brand name that we own. "Terms of Services" refer to the terms and conditions of prodeq.club as set out on prodeq.club . 
• PRODEQ ERA ARENA PRIVATE LIMITED provides products and services via multiple domains. When you visit any of our sites, our web servers record anonymous information such as the time, date and URL of the request. This information assists PRODEQ ERA ARENA PRIVATE LIMITED to improve the structure of its web sites and to monitor their performance. 
• PRODEQ ERA ARENA PRIVATE LIMITED may use 'cookies' on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for PRODEQ ERA ARENA PRIVATE LIMITED's web sites to remember your preferences. As such, cookies are designed to improve your experience of PRODEQ ERA ARENA PRIVATE LIMITED's web sites. 
• In some cases, cookies may collect and store personal information about you. PRODEQ ERA ARENA PRIVATE LIMITED extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer. 
• PRODEQ ERA ARENA PRIVATE LIMITED also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. PRODEQ ERA ARENA PRIVATE LIMITED collects and manages IP addresses as part of the service of providing internet session management and for security purposes. 

Communication and Policy for DND / NDNC : 

• By using the Website and/or registering yourself at prodeq.club you authorize us to contact you via email or phone call or SMS or push notification and offer you our services, imparting product knowledge, offer promotional offers running on website & offers offered by the associated third parties, for which reasons, personally identifiable information may be collected. And irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from prodeq.club for the above-mentioned purposes till 365 days of your registration with us. 
• This Privacy Policy covers prodeq.club 's treatment of personally identifiable information that prodeq.club collects when you use prodeq.club 's services. 
• This policy also covers prodeq.club 's treatment of personally identifiable information that prodeq.club 's business partner shares with prodeq.club . 
• This policy does not apply to the certain prodeq.club services, when you enter promotions. prodeq.club may also receive personally identifiable information from our business partners. 
• When you registered with prodeq.club , we ask for your contact no,email. Once you register with prodeq.club and sign in to our services, you are not anonymous to us. 
• Also during registration, you may be requested to register your mobile phone or other device to receive text messages, and other services to your wireless device. 
• By registration you authorize us to send sms/email alerts to you for your login details and any other service requirements or some advertising messages/emails from us. 

Assurance of Privacy: 

• Your privacy is of utmost importance to us and we at PRODEQ ERA ARENA PRIVATE LIMITED hereby assure you that we enforce the highest levels of confidentiality and security. 
• We seek to comply with all currently applicable legislation regarding the protection, security and confidentiality of personal data. In this Policy, we describe how we collect, use, disclose and protect personal data. 
• We also outline the rights you may have in respect of your personal data held by us. The Policy relates to your personal data that we may access through your use of this website and in relation to any contract for goods or services or other commercial relationship we may have with you, or with anyone who provides you with access to any of our products and services (such as your employer) that may collect, store or otherwise process your personal data. 
• When you provide any information to us which may include sensitive personal data or information at our site or otherwise through any other medium, you can be assured that such information stays with us and is divulged only in accordance with the applicable laws and to the authorized persons, agencies only. 
• PRODEQ ERA ARENA PRIVATE LIMITED will not give or sell any information collected on the website to any data-collecting agencies or external companies for marketing or solicitation purposes. 
• At www.hdworks.in, we want to meet your specific needs by fostering an interactive and personalized environment. Thus, we may ask for your other particulars and opinions so that we can continuously improve our relationship with you. 
• To assure you of our commitment to privacy, we have adopted the following standards while delivering services to you. 

PRODEQ ERA ARENA PRIVATE LIMITED and your Privacy: 

• This policy shall apply to all the legal entities comprising of PRODEQ ERA ARENA PRIVATE LIMITED and its subsidiary companies and shall include such subsidiary company/s that may come into existence in future, each of which may process your personal data basis your relationship with respective subsidiaries. 
• Additional information on our personal data practices may be provided in contractual agreements, supplemental privacy statements, or notices provided to you prior to or at the time of collection of your personal data. 
• Our use of your personal data is governed by this Policy as it may be updated from time-to-time. The most up to date version of the Policy will always be available at hdworks.in and prodeq.club .
•  Your use of our Sites or Services, and any dispute over privacy, is subject to this Policy and our Terms of Use (which are incorporated by reference into this Policy) and any written contract for Services between you and us or any person who provides you with access to our Services.
• Depending upon your interactions with us, other terms may also be applicable to you and our use of your personal data. 

Sensitive Personal Data or Information (also referred to as 'Personal Information'): 

PRODEQ ERA ARENA PRIVATE LIMITED shall not collect sensitive personal data or information unless - the information is collected for a lawful purpose connected with a function or activity of PRODEQ ERA ARENA PRIVATE LIMITED or any person on its behalf; and 
the collection of the sensitive personal data or information is considered necessary for that purpose 
 

Following shall inter-alia constitute 'Personal Information': - 
 

1. Your identity, demographics and any other information shared by you including but not limited to your name, address, gender, date of birth, occupation, proof of identity, proof of address, contact details, passwords, financial information, physical, physiological and mental health condition, Biometric information, geo-location; etc.
2. Your usage /call data records, camera and other device data, including phone numbers, phonebook and contacts information, calendar information, phone location, device details (incl. device OS specific identifiers), phone usage, web usage, purchasing habits, browsing history, website, applications and offline services etc.
3. Your communication history in connection with customer support e.g., call recording, email or letter, etc. 

Any detail relating to the above provided to PRODEQ ERA ARENA PRIVATE LIMITED for providing Services and 
Any of the information received by PRODEQ ERA ARENA PRIVATE LIMITED for processing, stored or processed under lawful contract or otherwise 

How We collect Personal Information: 
 

PRODEQ ERA ARENA PRIVATE LIMITED may collect personal information in a number of ways, including: 
 

1. Directly from you, when you submit your personal details at hdworks.in or subscribe to our Services and execute an Agreement with PRODEQ ERA ARENA PRIVATE LIMITED. We collect or receive information from you when you sign up for our services, create an online account with us, make a purchase, request details or a call back, submit a technical, customer or billing support request, participate in a contest or survey, provide us with feedback or otherwise contact us.
2. Payment Information related to your commercial and financial relationship with us, such as the services we provide to you, the telephone numbers you call and text, your payment history and your service history. 
3. From third parties such as PRODEQ ERA ARENA PRIVATE LIMITED's related companies, credit reporting agencies or your representatives; we sometimes collect personal data about you from trusted third parties, in connection with Services that we provide to you or propose to provide to you, where appropriate and to the extent we have a justified basis to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies and connected network providers.
4.  Anyone who provides you with access to your Services may also provide us with your personal data in that context.

 
From publicly available sources of information 
From PRODEQ ERA ARENA PRIVATE LIMITED's own records of how you make use of our services 

How We use your Personal Information 

Your personal information may be used to: 
 

1. Verify your identity.
2. Assist you to subscribe to PRODEQ ERA ARENA PRIVATE LIMITED's and/or its associate's products and services.
3. Provide the services you require 
   Administer and manage those services, including charging, billing and collecting debts.
4. Inform you of ways the services provided to you could be improved or of additional products, services or plans that could be subscribed by you.
5. To respond to your inquiries, to provide any information that you request, to address technical support tickets, and to provide customer service support.
6. Conduct appropriate checks for credit-worthiness and for fraud.
7. Research and develop PRODEQ ERA ARENA PRIVATE LIMITED's and/or its associates' products and services.
8. To administer, monitor, improve and customize our Sites and Services, for our internal operations, including troubleshooting, network management and network optimization, research and analytical purposes, so that we can provide our customers with a better customer experience.
9. Gain an understanding of your information and communication needs in order for PRODEQ ERA ARENA PRIVATE LIMITED to provide you with a better service.
10. Maintain and develop PRODEQ ERA ARENA PRIVATE LIMITED's business systems and infrastructure, including testing and upgrading of these systems. 
11. Also, your personal information is collected so that PRODEQ ERA ARENA PRIVATE LIMITED can promote and market its or its associates or any third party services to you (including by way of direct mail, telemarketing, SMS and MMS messages).
12. PRODEQ ERA ARENA PRIVATE LIMITED does this to keep you informed of its products, services and special offers as also any promotional offers designed by PRODEQ ERA ARENA PRIVATE LIMITED in collaboration with third parties.
13.  If you do not wish PRODEQ ERA ARENA PRIVATE LIMITED to promote and market its products, services, and special offers to you, please contact our Customer Support.
14. To defend any demands, claims and litigations or proceedings arising against PRODEQ ERA ARENA PRIVATE LIMITED.
15. To investigate, prevent or take action regarding illegal activities, fraud, threats to our property or personnel and violations of our Terms of Use and/or applicable law and also to meet our legal and regulatory obligations.
16. Carry out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution & 
    Transfer to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by PRODEQ ERA ARENA PRIVATE LIMITED, provided such transfer of personal information is necessary for the performance of the lawful contract between PRODEQ ERA ARENA PRIVATE LIMITED or any person on its behalf and such other body corporate or person in India, or located in any other country. 

Where do We disclose your Personal Information: 

In order to deliver the services, you require, PRODEQ ERA ARENA PRIVATE LIMITED may disclose your personal information, to the extent required only, to the below illustrative agencies/organizations outside of PRODEQ ERA ARENA PRIVATE LIMITED. 

Your personal information is disclosed to these agencies/organizations only in relation to the services being provided to you and/or in connection with improvisation of services through innovations:

1. Subsidiaries and affiliates
2. Sales and Marketing
3. Business associates/business partner's/ channel partners/ agents/advertisers, who are contractually associated with us for providing service to us or to our customers, either directly or indirectly 
4. Third Party Service Providers
5. Customer enquiries
6. Mailing operations
7. Billing and debt-recovery functions
8. Information technology services
9. Market research 
10. Web site usage analysis. PRODEQ ERA ARENA PRIVATE LIMITED takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information
11. Business Transfers. 

• If we are acquired by or merge with another company, or if substantially all our assets are transferred to another company (which may occur as part of merger, demerger, assignment, sale of business and/or on account of liquidation proceedings), we may transfer your personal data to such other company/s. 
• We may also need to disclose your personal data before any such acquisition or merger, for example to our advisers and any prospective purchaser's advisers & 
  Sharing Aggregated and De-Identified Information. 
• We may use your personal data to create aggregated and anonymized information which we may share with third parties. 
• Nobody can identify you from that anonymized information. 

In other circumstances we may pseudonymise your personal data before sharing it with a third party so that we can re-associate you with the information once it has been processed and returned to us. 

Whilst the third party will not be able to identify you from the pseudonymised information, we will still be able to. We treat pseudonymised data as though it were personal data and ensure the same level of protection for it when sharing with third parties 
 

In addition, PRODEQ ERA ARENA PRIVATE LIMITED may disclose your personal information to:

 

• You or Your authorized representatives or your legal advisers (e.g. when requested by you to do so)
• Credit-reporting and fraud-checking agencies
• Credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing)
• PRODEQ ERA ARENA PRIVATE LIMITED and /or Sister Companies of PRODEQ ERA ARENA PRIVATE LIMITED
• PRODEQ ERA ARENA PRIVATE LIMITED's professional advisers, including its accountants, auditors and lawyers
• Government, regulatory, judicial and quasi-judicial authorities, agencies and other organizations, as required or authorized by law; and 
• Organizations who manage PRODEQ ERA ARENA PRIVATE LIMITED's business and corporate strategies, including those involved in a transfer/sale of all or part of its assets or business (including accounts and trade receivables) and those involved in managing PRODEQ ERA ARENA PRIVATE LIMITED's corporate risk and funding functions (e.g. securitization).

In certain situations, PRODEQ ERA ARENA PRIVATE LIMITED may be required to disclose personal data in response to lawful requests by public authorities, including Security Agencies to meet national security requirements as well as instances requiring co-operation with law enforcement agencies. 

Storage and Retention:

 Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form. 

Your information will remain with us during your active association on account of subscription to our services and/or on account of business association with us in whatsoever form, direct and indirect. 

Post your disassociation, the information will be retained by us for the purposes of preventing, investigating or identifying possible fraud or wrongdoing in connection with the Service or to comply with legal and compliance obligations.. 

Confidentiality of Personal Information: 

We have procedures that limit employee access to your personal information to those employees only who need to have access to the personal information. 

We also educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, training programs, and internal policies. 

All our employees are obligated to protect confidentiality and ensure security as per PRODEQ ERA ARENA PRIVATE LIMITED Code of Conduct. Our third-party contractors are bound by contractual obligations to adopt and maintain reasonable level of security practices and procedures to ensure security of information received from us in the course of operations. 

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the personal data we collect through our Sites and in the provision of our Services. 

We have put in place reasonable controls (including physical, technological and administrative measures) designed to help safeguard the personal data that we collect via the sites. No security measures are perfect, however, and so we cannot assure you that personal data that we collect will never be accessed or used in an unauthorized way, which may happen due to circumstances beyond our reasonable control. 

We have put in place procedures to deal with a suspected personal data breach, and we shall notify you and any applicable regulator of a breach where we are legally required to do so.

 If you have a username and password to access our services, you should take steps to protect against unauthorized access to your password, phone and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. 

We are not responsible for any lost, stolen or compromised passwords, or for any activity on your account via unauthorized password activity or other security breach caused by you. 
 

Protecting your information exchanged online: 

When you apply online for our service, or provide information to us at our website, you provide personal and financial information that is necessary for us to process your application or payments. Information provided to us at our website is sent in a "secure session" established with Secure Sockets Layer (SSL) technology. SSL protects information that is sent over the Internet between your computer and us by encrypting it and thus prevents misuse. 
 

Limitation of Liability:

 
You will appreciate and agree that no data transmission over the Internet is completely secure and for reasons outside of our control, security risks may still arise. 

PRODEQ ERA ARENA PRIVATE LIMITED cannot protect any information that you make available to the general public in any publicly accessible area of our website or any other media. PRODEQ ERA ARENA PRIVATE LIMITED shall not be responsible for any breach of security, or the disclosure of Personal Information unless PRODEQ ERA ARENA PRIVATE LIMITED has been proven to be grossly and willfully negligent. 

Access, Correction and Deletion: 

PRODEQ ERA ARENA PRIVATE LIMITED takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up to date. 

However, the accuracy of the information depends to a large extent on the information that you provide. 

That's why PRODEQ ERA ARENA PRIVATE LIMITED recommends that you: 
 

• Let PRODEQ ERA ARENA PRIVATE LIMITED know if there are any errors in your personal information and 
• Keep PRODEQ ERA ARENA PRIVATE LIMITED up to date with changes to your personal information such as your name or address. 

PRODEQ ERA ARENA PRIVATE LIMITED reserves the right to charge a fee for searching for and providing access to your information. 
You may write to PRODEQ ERA ARENA PRIVATE LIMITED in connection with deleting or amending your information maintained and retained with PRODEQ ERA ARENA PRIVATE LIMITED, by sending an email to '[email protected]' (Refer Terms & Conditions for further details), subject to other parts of this Policy. 

If you are an iOS user, you can also delete your account by going to 'Manage Account' option under My Account section on the Site. Once you click on the Manage Account option, you will find an option to 'Request Account Deletion'. 

However, you will also agree that certain data or information cannot be corrected or deleted or is prohibited to be deleted as required under any applicable law, law enforcement requests or under any judicial proceedings and thus, shall continue to be maintained by PRODEQ ERA ARENA PRIVATE LIMITED, as per mandates. 

Changes to this Policy: 

We regularly review and may make changes to this Policy from time-to-time. To ensure that you are always aware of how we use your personal data we will update the online version of this Policy from time-to-time to reflect any changes to our use of your personal data. 

We may also make changes to comply with developments in applicable law or regulatory requirements. Where it is practicable, we will notify you by other means prior to changes materially affecting you such as by posting a notice on our Sites or sending you a notification. 

However, we encourage you to review this Policy periodically to be informed of any changes to how we use your personal data. This Policy was last amended on 25th Sept 2023. 
 

Disclaimer: 

Terms of this privacy policy are subject to the PRODEQ ERA ARENA PRIVATE LIMITED 'Terms of Use' of the Site which are hereby incorporated impliedly and are deemed to have been read, understood and unconditionally accepted by you. 

We believe that there are various factors due to which the compliance of the above Policy may go out of our control, including factors of force majeure and in such situations, we shall not be held responsible 

PRODEQ ERA ARENA PRIVATE LIMITED assumes no responsibility for the content or privacy practices of any other web site, company or organization, including web sites that may be accessed through any link from this Website. 

While every attempt is made to ensure that the information contained in this site has been obtained from reliable sources, PRODEQ ERA ARENA PRIVATE LIMITED is not responsible for any errors or omissions, or for the results obtained from the use of this information. 

All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

 In no event will PRODEQ ERA ARENA PRIVATE LIMITED, its business associates, or the channel partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. 

Certain links in this site may connect to other websites maintained by third parties over whom PRODEQ ERA ARENA PRIVATE LIMITED has no control. PRODEQ ERA ARENA PRIVATE LIMITED makes no representations as to the accuracy or any other aspect of information contained in other websites. 

Last Update on : 25 Sept 2023

Refunds Policy.

Withdrawals:

a. Withdrawal of winnings:

You may withdraw your winnings into your bank account by means of an electronic bank to bank transfer for the amount of winnings. You agree that all withdrawals of your winnings are governed by the following terms and conditions:

• Withdrawal of your winnings will be subject to the receipt and successful verification of your KYC documents, PAN details and bank account, failing which we will not be obligated to allow the withdrawals of your winnings/make payments.
• You shall ensure that your name is identical in your KYC documents, PAN and bank account, failing which we will not be obligated to allow the withdrawals of your winnings/make payments.
• Once notified, post verification of the withdrawal request, we may disburse the specified amount by an electronic transfer based on the mode of withdrawal selected by you. In case of non-availability of your bank account details, the Company may require you to provide those details to process the withdrawal. We also reserve the right to disburse the amount on the financial instrument used to add cash to your user account
• Instant withdrawals on the gaming Platform shall attract processing charges as per the prevalent policy from time to time, which shall be borne by you. However, for delayed withdrawals i.e. withdrawals that would be processed in 24 hours, such processing charges may not apply as per the decision taken by the company from time to time at its discretion.
• We and you are both obligated to comply and adhere to various applicable banking laws/rules and regulations from time to time. We will attempt our best to process your withdrawals in a timely manner, but there could be delays due to the time required for verification, our dependence on banks and/or third parties to process transactions on our Platform and completing the withdrawal transaction. We shall not be liable to pay you any form of compensation for the reason of delays in remitting payments to you from your user account.
• We shall only remit winnings to Indian bank account(s) owned by you and in Indian Rupees. We will not make any payments or remit any amounts to Non-Resident (External) bank accounts or to bank account(s) that do not belong to you.
• All amounts deposited are subject to tax deducted at source (TDS). You are responsible for bearing the cost of any indirect taxes as per applicable laws as amended from time to time (in addition to GST collected on deposits made by you). We reserve the right to recover taxes that become due and payable to the respective authority owing to any operation of law, demand by relevant authority or any judicial pronouncement or otherwise. We reserve the right to deduct the said amount from your balance with us and deposit the tax with the government treasury.
• Withdrawal restrictions:
The amount you withdraw may be subject to a minimum withdrawal limit as determined by us from time to time
In the event that you do not have an adequate amount in your user account to pay the processing charge, your withdrawal will not be processed at that time. You may request for a free withdrawal subsequently if you become eligible for the same at such time
The frequency of withdrawals may be subject to certain restrictions as determined by us from time to time. You can understand these restrictions on our Platform while requesting withdrawals.

b.Withdrawal of bonuses:

• All bonus amounts provided by us will be deemed as promo-cash and will not be withdrawable by you unless otherwise allowed and communicated specifically by us.
• If allowed by us, any withdrawal of bonus amounts are subject to withdrawal restrictions and can only be withdrawn on fulfilling some preconditions, one of which is that you have made at least one cash deposit on the Portal and thereafter played at least one Cash Game and/or as specifically stipulated in the particular Offer/contest/tournaments offering such bonus.
• The terms under the "Withdrawal of winnings" section above shall be applicable to any bonus amounts that are withdrawable, as determined by us.

Refunds:

• We will refund any amount left in your deposit balance if:
  (a) you chose to close your account,
  (b) your account gets suspended or removed due to any instruction received from any government or regulatory authority. It is hereby clarified that if there are any on-going investigations conducted on your account by such government or regulatory authority, such refunds will not be granted, until such investigations have been concluded and as determined by us.
• Any such refund request shall be processed net of applicable taxes and to the extent shall not be eligible for refund as per applicable laws.
• We will not be obligated for processing refunds for scenarios that are beyond our reasonable control.
  In case of non-availability of your bank account details, the Company may require you to provide those details to process the refund. We also reserve the right to disburse the amount on the financial instrument used to add cash to your user account
• It is hereby clarified that all refunds may be subject to the receipt and successful verification of your KYC documents, PAN details and bank account, failing which we will not be obligated to process any refunds.
• You shall ensure that your name is identical in your KYC documents, PAN and bank account, failing which we will not be obligated to process any refunds.